Learning and growing from your mistakes is a wonderful thing. Being able to show your team the results of decisions they have made or you made is a great training tool. There are situations with clients where you have to make decisions. The outcome can be great or not so good. But if you stay true to yourself, your team and the company brand, your decision will sit well with you. The outcome will always be different even though the situation is the same; clients getting treated for Lice. No matter how difficult the experience with a client may be you have to maintain an open line of communication and just remember the situation is stressful and everyone handles stress in a different way. Be clear about what we do at Hair Fairies and work together as a team. My team say they are learning from me but I am also learning from them. Learning to trust them more and let them handle difficult tasks but ensuring that they know I am right behind them when they need me. So learning and growing from mistakes is not a bad thing. It builds character!
